Waiting to See a Doctor or Nurse
In the early days of the NHS, a visit to your GP, especially in winter, could be a horrific experience.
Appointments were based generally on a first come, first served basis, though disagreements and even scuffles about who was actually next were not uncommon.
The waiting room was often dingy, and heated by a one bar electric fire, and would almost invariably be filled with cigarette smoke and the constant coughing of waiting patients.
Thankfully, the system has moved on since then. Different Practices use different forms of managing appointments. Some, for example, allow a patient to discuss only one problem at each consultation – if you want to see the doctor or nurse about two medical problems, you have to make two appointments.
We don’t believe in that at Gladstone. There are circumstances in which a patient does need more time than the allocated ten minutes, and we believe in spending a little more time where the situation warrants it. From time to time this may mean that some patients may have to wait for their appointment.
Please be assured that we all are aware of how urgent each appointment is to our patients, and we do our best to deal with each visit as quickly as we can.
Patients can help, by keeping their visit to a minimum; but we would ask that, if you are kept waiting for your appointment, please understand that one of the patients before you may have been in real need of extra care and attention.
Helen Davies: Practice Manager
Zubair Qureshi IT/Data Manager
The practice manager is involved in managing all of the business aspects of the practice such as making sure that the right systems are in place to provide a high quality of patient care, human resources, finance, patient safety, premises and equipment and information technology. The practice manager supports the GPs and other medical professionals with delivering patient services and also helps to develop extended services to enhance patient care.
Dhun Setna - Computer/ Admin Clerk - Inputs patient's clinic letters on to records.
Liases with Dr. Mehboob, District Nurses, Community Matron and Palliative Care Team on keeping Practice Cancer Care list up to date. Deals with queries from Solicitors and Insurance companies.
Receptionists provide an important link for patients with the practice and are your initial contact point for general enquiries. They can provide basic information on services and results and direct you to the right person depending on your health issue or query. Receptionists make most of the patient appointments with the GPs and nurses. They also perform other important tasks such as issuing repeat prescriptions and dealing with prescription enquiries.
|Elizabeth Frost (f)|
|Ms Jazmin Hogan|
|Ms Stephanie Mckeown|
Sue Steen - Secretary - Prepares and types referrals requested by GP's after patient has been seen. Also types any other work that is requested by Doctors and Nurses.